Interactive Voice Response (IVR) is a technology that automates interactions between organizations and customers. A well-designed IVR application gives customers access to the information or resources they need while using technology to do so in the most cost effective manner for the organization.
IVR applications can also integrate with Automated Call Distribution (ACD) systems, which intelligently directs calls by skill based routing, agent availability and other parameters to ensure calls are routed to the right agent for faster call resolution.
Reporting
Intelliverse offers a robust, web-based information center that delivers deep customer insight through business intelligence reporting. With online access to real-time and historical reporting, you can review your reports when you want, and how you want. Complete information on all activity allows you to drill down and spot trends, such as script adherence and fallout points, which with some quick adjustments to the call flow, can greatly increase self-service utilization, decrease costs and improve the overall caller experience.
As an alternative to web-based report retrieval, raw data files can be downloaded or pushed directly to your servers.
IP Telephony Option
Leverage VoIP technology to reduce the costs between the IVR and your offices/locations. Intelliverse’s proficiency with internet telephony offers a reliable and cost effective transport option to get your voice traffic to and from “the cloud”.
A COMPLETE COMMUNICATIONS SOLUTION
Intelliverse is one of the few providers that offers a complete, cloud-based platform that integrates IVR, ACD and IP telephony options in one solution.
- Convenience of working with a single solution provider
- Reduce set-up costs and time
- Avoid duplicate charges from multi-vendor solutions
Designing custom communication systems is our specialty. With over 25 years of experience, our clients benefit greatly by our consultative approach and vertical market experience. Our goal is to help our customers identify and implement the best solutions for their specific business and communication challenges. To accomplish this, we provide the entire solution – from a dedicated team to consult, strategize and design your application to the management, delivery and continual support offered through ongoing improvements. As a result, our customers tell us that our level of service and support is unmatched in the industry.
Contact us today to learn how we can meet your specific business needs.
