Intelliverse offers a robust, suite of web-based reports in real-time and historical views. We work with you to design and develop highly customizable reports which gather the complete data from all of your day to day activities. This detailed and accurate statistical data easily equips you with valuable business intelligence reporting, which can be used to gain strategic insight about your business and help drive the most value from your communications solutions.
ABOUT YOUR CUSTOMERS
Learn when and why customers are calling. Our historical reporting presents information to you about the number and types of calls to your call center. Analyze call center and agent information to optimize call handling and improve your customers’ experience.
ABOUT YOUR AGENTS
Gather performance information about your agents with our suite of Agent Reporting. Detailed agent data such as time logged in, availability, number of calls answered, average speed to answer (ASA), and total duration of the call.
ABOUT YOUR CALL CENTER
Our online dashboard gives a real-time view of the current performance of your call queues. Quickly view critical details such as which queues are active, the number of calls to each queue, the current calls on hold and the amount of time on hold, and the number of abandoned calls. Then, manage your staffing based on your customer call demands.
Contact us today to learn how we can meet your specific business needs.