Residential Satisfaction Survey

Intelliverse Resident Satisfaction Survey helps you retain your current residents; enhance your services and improve your bottom line by increasing your lease-ups. Stay ahead of the curve with your residents.

It costs you 48% more per square foot to attract a new resident when compared to retaining one. Intelliverse Resident Satisfaction Survey pays for itself countless times over.  

• Multiple survey results can be used to measure trends over time of resident satisfaction.
• A satisfied resident is your best advertising: word of mouth.
• Regional or corporate divisions can assess resident satisfaction with community management and staff. Results can be viewed independently, or can be compared with similar communities across town, across state or even across the nation.
• Robust web reporting allows authorized users to view results in near-time.
• Controls can be added (ex: only one survey per telephone number) to ensure survey integrity.
• Intelliverse Resident Satisfaction Survey is far more cost effective when compared to live operator surveys.

Intelliverse Resident Satisfaction Survey provides a 24-hour automated system available from any phone. Your resident will dial into a dedicated number, which identifies the survey in our system. The survey then begins: residents can answer “Yes” or “No”; or “Agree” or “Disagree.” You can allow them to rate satisfaction on a numerical scale (ex: 1 to 5). You can provide multiple choice questions. You can even allow free-form responses, and our state of the art technology can provide recorded playbacks, convert voice to email, or transcribed reports. Once the call has been completed, the results are immediately tabulated and made available in a near-time web-based report.

HOW DO YOU LIKE YOUR REPORTS?
You have total control on how your information is delivered, and to whom. You might designate some reports to go straight to corporate, others to be sent to a single property manager, and still others to be shared throughout the organization. Reporting is web-based, so the information you need is always at your fingertips.

As regional vice president , you are the caretaker for your company image in an already crowded marketplace. Your team has worked hard to sustain resident satisfaction. But often - you hear about grievances only after the resident has given notice to vacate- grievances that could have easily been addressed. But the resident is leaving, and you are saddled with leasing yet another vacant unit. With Intelliverse Resident Satisfaction Survey, you can easily and quickly deploy a telephone-based satisfaction survey every resident in your community can access. By collecting their feedback, communicating the results and turning the results into action, you prove to your residents that your community is not just "another" apartment complex.

You are the property manager for a location new to your company's portfolio of communities. You have one mission: turn this place around. Prospective residents have many choices, and it's a renter's market out there- so you need to move fast. But where do you begin? If you took the time to prepare a written survey- how many residents would take the time to fill it out and return it to your office? Do you wonder if all the residents in your community are being heard? Intelliverse Resident Satisfaction Survey gives you easy deployment, assured resident participation by virtue of its ease of use, since the survey is anonymous - results with integrity.