Account Management

Intelliverse’s Automated Account Management provides your customers the ability to access up to the minute account level details such as contact information, account status, account balances and payment information 24 hours a day, 7 days a week. The system simply prompts the caller to enter information which identifies the customer and then guides the caller through a series of available menu options. In addition to handling routine information requests on account status, features such as payment automation and the ability to transfer calls to a live location can be set up to enhance your account management system.

• Offloads non-revenue generating calls from your Customer Service Center
• Focuses Customer Service on revenue generating calls
• Reduces Hold Times
• Provides a method for customers to easily access account information around the clock
• Increases convenience for the customer