Intelliverse’s Automated Account Management provides your customers the ability to access up to the minute account level details such as contact information, account status, account balances and payment information 24 hours a day, 7 days a week. The system simply prompts the caller to enter information which identifies the customer and then guides the caller through a series of available menu options. In addition to handling routine information requests on account status, features such as payment automation and the ability to transfer calls to a live location can be set up to enhance your account management system.

Benefits

• Offloads non-revenue generating calls from your Customer Service Center
• Focuses Customer Service on revenue generating calls
• Reduces Hold Times
• Provides a method for customers to easily access account information around the clock
• Increases convenience for the customer

Contact us today to learn how we can meet your specific business needs.