Customer Satisfaction Survey

How much more LOYALTY could you GENERATE among associates and customers…if they knew you had made an EFFORT to find out what they think.

Know what your customers are thinking.

Competition is making customer loyalty more important than ever. Good thing you’re in touch with your customers every day. Several times each day, on a random basis, your customers are automatically routed at the conclusion of a call to a brief customer satisfaction survey. You’re kept up to date on how your customers perceive the customer service experience at your agency, and are provided feedback that helps you fine-tune service even better.

Customer Surveys… Keep in touch with your customers

Our phone and web applications with integrated reporting allow you to design and execute surveys and reports just the way you want them. You can prompt callers to answer “Yes” or “No” or “Agree” or “Disagree.” You can allow them to rate satisfaction on a scale of 1 to 5. You can provide multiple choice questions. You can even allow free-form responses, and our technology can provide recorded playbacks, voice to email, or transcribed reports.

• Able to offer customers the convenience of participating by phone or web.
• Helps measure things that are working and areas that need improvement so you can improve your customer service.
• Provides feedback that is direct and timely.
• Increases ownership, loyalty, and likeliness of repeat customers.
• Survey results are compiled on the web, easily manipulated and downloaded to be integrated into your internal performance monitoring systems.
• No equipment to buy, install or maintain.

Some Survey Ideas to get you started:

• On a scale of 1 to 5, with 1 being poor and 5 being excellent, please rate your satisfaction with the amount of time waited to speak with a representative.
• Did your representative tell you about any new services?
• Was your representative professional and knowledgeable?
• Based on your experience, would you call again for future issues?
• Overall, are you satisfied with this Agency?
• Were you calling today to resolve a problem?
• Would you like to leave a comment, or ask a question?

Review your reports when you want, and how you want. It’s easy when you have access to the Intelliverse Report Center . Just log in using your assigned username and password. You have total control of how your information is delivered, and to whom. Select your report from the list. Don’t see the one you want? Just ask, and we will custom develop the exact report you need.