Training Compliance Hotline

We provide powerful tools to help you train your employees—without having to buy or maintain any equipment. We invite you to discover what we can accomplish for you.

Say hello to a powerful new Training resource.

It’s another busy day. You’ve been meaning to gather a group together for training on new FDIC guidelines. The Training Compliance Hotline comes to the rescue. Now you’re able to offer your staff the flexibility to take the tests when it is convenient for them. And since scores and results are delivered on a real-time web-based report, management can review the results immediately or at their leisure. In addition, automated testing provides companies with a dependable and accurate manner in which to administer the tests, while complimenting their training efforts.

You have a foreign-speaking employee who is hard working and dedicated. However, he’s still developing his English skills and is intimidated by written tests since his writing and reading skills are not strong. The Testing Compliance Hotline comes to the rescue. Employees are now tested by the skills they will actually need on the job – verbal skills. Therefore, rather than causing your employees additional stress by administering written tests, you can allow them to increase their English proficiency in a non-threatening manner and continue to flourish.

This tool complements your training efforts by providing a dependable and accurate way to follow-up on on-the-job or self-administered training, to satisfy multiple training requirements such as customer service standards, foreign language requirements, and financial compliance. Scores and results are delivered on a real-time web-based report.

FOR YOUR BANK

• Increased worker proficiency and skills
• Improved customer satisfaction
• Quantitative electronic analysis of employee’s progress
• Electronic documentation of required skills and training
• Increased time to effectively monitoring weekly training
• Reduces exposure to government agency fines by providing automated documentation of training and development of skills

FOR YOUR EMPLOYEE

• Increase verbal skills – skills actually used on the job, without intimidating employees with written tests
• Increase pride in employee’s language development, which increases job satisfaction

FOR YOUR CUSTOMER

• Better communication with employees
• Greater customer satisfaction

The Training Compliance Hotline provides a 24-hour automated system which is available from any phone. Once an employee dials the toll free number, he or she will hear a welcome greeting in his or her native language. The caller will then be prompted to enter a pre-assigned pin number, which identifies the end user and branch or bank department to the system. The verbal test then begins and the system guides the employee through a three part test – continually tracking the caller’s responses. Once the call has been completed, the scores and results are immediately tabulated and made available on a real-time web-based report.