Call Center IVR

Intelliverse Call Center IVR is a call answering application that efficiently handles incoming calls to a company’s operation during and after business hours. The solution offers callers a menu of options to choose the appropriate destination for their call. This menu of options is variable depending on if the company is open or closed at the time of the call. These options can include:

• Transfer to the Residential or Business Sales
• Transfer to Mortgage, Personal Loan, or other specialized departments
• Transfer for Lost / Stolen Debit and ATM cards.
• Hear Employment information and have application faxed

In addition to providing an easy and effective way for the organization’s customers to accomplish the reason for their call, Call Center IVR also puts the company’s resources to work serving the customer rather than transferring them to the correct department. A web-based reporting package gives call center management information about how many calls were made, what the peak traffic times are, which options were selected by the callers, and how long the callers had to wait for a representative.