Bank Greeter

“With Bank Greeter, our customers save an average of 40 FTE hours per month at each branch. When you multiply that by 10 or 15 or 20 branches, you see the impact to their bottom line can be tremendous.”
Oliver Favors, Bank Specialist at Intelliverse

Bank Greeter… An Asset You Can Take to The Bank.

Your bank has just acquired 248 locations across 7 states. While your ad agency is busy promoting your corporate image from the outside, you’re promoting from the inside. Bank Greeter provides a consistent and professional image to all callers, while allowing you to retain that important local presence and local number in each market. Your callers never get a busy signal and are served more efficiently, so you’ve not only gained market share, you’ve set the stage to gain customer loyalty.

Your bank is under pressure to maintain high service levels to a rapidly expanding customer base. Bank Greeter deftly manages callers by quickly connecting them to the information or the individual they need. Routine questions and account inquiries are handled automatically. Staff is eager to answer the calls that do come in because they’re no longer unprofitable interruptions. Wait lines for tellers get shorter. Loan officers are freed to spend more time with your most lucrative customers.

Your bank needs to increase revenue without increasing staff. Bank Greeter boosts revenue with every ring. Customer service and account information calls are redirected to more cost-efficient channels. Staff is focused on revenue-generating inquiries and activities. Detailed call traffic reports give you the information you need to not only staff more efficiently, but to also strategize new products and services. Meanwhile, you’ve kept your staff lean, but not overworked, because you’re capturing an average of 50 FTE hours at each branch every monthly.

SAY HELLO To A Powerful
NEW RESOURCE For Your Bank

FOR THE BANK

• Enhances consistent corporate image while maintaining local presence and local numbers in multiple markets
• Reduces staffing needs
• Increases customer loyalty
• Redirects customer service and account information calls to appropriate - and often more cost-efficient channels.
• Increases productivity by focusing staff on revenue-generating activities
• Provides detailed call traffic reports for analysis
• Reduces phone line costs
• Involves no capital expense; no equipment to buy, install, maintain or upgrade

FOR BANK EMPLOYEES

• Reduces call volume by approximately 50%
• Reduces unprofitable interruptions
• Improves employee attitudes toward answering the phone
• Frees sales personnel to handle revenue-generating prospects and phone calls
• Enables employees to focus on walk-in customers

FOR BANK CUSTOMERS

• Increases satisfaction by providing information quickly, accurately and consistently
• Retains the ability to establish immediate contact with live personnel
• Eliminates the frustration of busy signals
• Provides round-the-clock access

Intelliverse Bank greeter is a 24-hour automated system that answers all incoming calls, presents a brief menu of choices, and efficiently routes callers… enhancing customer service while your staff focuses on profitable activities.

Monthly reports show you the volume and nature of calls into each branch. Keep track of how many customers are calling your bank, when they call, and why they are calling.