Over the last couple of years the Prepaid Services market has seen an explosion in new business. As a growing number of consumers leave their traditional banking institutions and look for prepaid financial alternatives the number of companies offering prepaid cards for banking-related services is on the rise. Additionally, public sector organizations, including Federal and Local governments and utilities are turning to prepaid alternatives for payments on public benefits like social security, Veterans benefits, child support, and unemployement in an attempt to reduce cost and streamline the distribution process. As no-annual contract plans grow in acceptance and popularity, there are an increasing number of wireless service providers offering pay-as-you-go plans. All of these prepaid alternatives offer organizations an effective way to reduce costs and increase convenience for their end-users. The question these providers now ask themselves is how to best service their end-users without experiencing increasing costs in their call centers for routine transactions like checking balances, activating cards/plans, transferring funds and reloads.

Intelliverse's Solutions for the Prepaid Services market has your answer! Our set of solutions presend card holders with the ability to access routine information such as current card balance, last card reload and a transaction history as well as advanced features such as activate their new cards, establish their PIN and recharge their cards, while also giving them the option to transer to live sales and support agents in the call center.

Benefits

Intelliverse offers organizations that provide Prepaid Services all of the valuable apps required to service your end-users in a single integrated cluld-based suite - Inbound and Outbound IVR(Interactive Voice Response), ACD(Automated Call Distribution), IP Telephony, call recording, and enhanced monitoring and reporting.

Intelliverse's Solutions for Contact Centers

• CUSTOMER MANAGMENT LINE
  Provide your callers with a first-class customer experience by giving them the option to utilize self-service functionalities for the activities which do not require agent interaction. When live help is needed our solution will quickly route and connect your caller to the most qualified agent. Your Customer Management Line improves the quality and efficiency of every customer interaction while leaving a lasting impression on your callers.   [read more]
  
  
• AUTOMATIC CALL DISTRIBUTION
  Fully manage your call center resources and accommodate seasonal or changing call volumes while ensuring that your customers are being helped in a timely manner. Best of all, Intelliverse's ACD is a network-based solution, so your call queues can make use of agents in multiple call centers or even agents working from home.   [read more]
  
  
• OUTBOUND COMMUNICATIONS LINE
  Schedule or trigger outbound marketing campaigns and urgent messages to your customers via phone, text or email. Our Outbound Commnunications Line can be used to alert wireless customers on low balance, notify recipients of pending benefits payments and release information on new product announcements. Receive confirmations when message is deliverd and track the status of the message with our online portal.  [read more]
  
  
• REPORTING SUITE
  Gain insight into your customer interactions with Intelliverse's On Demand and Historical Reports. Quickly identify the effectiveness of your Customer Management Line, the success of an outbound campaign, or simply learn when customers are calling for staffing reasons. The information you need is all at your fingertips.   [read more]
  
  

Technology is one thing; technology applied is quite another. Intelliverse's industry-specific solutions recognize and address the issues important to you. We are passionately commited to listen, to hear and to respond to the daily and long-term needs of our clients around. What will shape the solution we provide you is not our technology, but your needs.

Contact us today to learn how we can meet your specific business needs.