Your Success Is On The Line >> HOW WILL YOU ANSWER THE CALL?
Energy Resellers face unique challenges in the current marketplace. Limited power
supplies and sourcing, government deregulation, and market volatility are factors
that are out of your control. What is in your control is the ability to keep pricing
competitive and provide excellent customer service.
What Sets You Apart From Your Competition?
- High Customer Retention
- Competitive Pricing
- Excellent Customer Service
- Ability to Change As Your customer Demands
Companies are challenged to find ways to increase their customer base, actively
engage their existing customer base and maintain a positive bottom line.
Intelliverse Solutions for Energy Resellers answers the call. Our applications help
you optimize call handling, respond more quickly to customers and improve your customers’
experience while maximizing your resources and minimizing cost.
Intelliverse‘s Solutions for Energy Resellers
- CUSTOMER MANAGMENT
Give your customers access to their account balance, last/next payment information,
and service activation dates with the ability to get to a live resource when needed.
Your Customer Management Line is your company’s front door and a fresh sounding
application that provides valuable options and ensures you always make a good impression.
- AUTOMATIC CALL DISTRIBUTION
Fully manage your call center resources and accommodate seasonal or changing call
volumes while ensuring that your customers are being helped in a timely manner.
Best of all, Intelliverse’s ACD is a network-based solution, so your call queues
can make use of agents in multiple call centers or even agents working from home.
- COLLECTIONS AUTOMATION
Keep your business healthy by staying on top of past due customers. With Collections
Automation, you can notify hundreds, or thousands, of customers instantly. [read
- BILL & PAYMENT
Help your customers with proactive notifications about upcoming bills or automatic
payments. Whether it’s a reminder phone call, text message or email, Intelliverse’s
multi-modal platform can help you talk with your customers on their terms.
- OUTAGE MANAGEMENT
Deliver a comprehensive solution for inbound outage reporting and outbound restoration
notification. In the event of an outage or large storm, upfront messaging can also
be added to the IVR greeting to help manage large call spikes. And specific outage
information can be provided according to user data captured within the IVR.
- REPORTING SUITE
Gain insight into your customer interactions with Intelliverse’s On Demand and Historical
Reports. Quickly identify the effectiveness of your customer, management line, the
success of an outbound campaign, or simply learn when customers are calling for
staffing reasons. The information you need is all at your fingertips. [read more]
The Power of Intelliverse
Technology is one thing; technology applied is quite another. Intelliverse’s industry-specific
solutions recognize and address the issues important to you. We are passionately
committed to listen, to hear, and to respond to the daily and long-term needs of
our clients around the world. What will shape the solution we provide you is not
our technology, but your needs.
today to learn how we can meet your specific business needs.