Intelliverse® Enhances VoIP Quality for SMBs

– Intelliverse, a hosted IP communications provider, today announced improved quality and reliability for its hosted VoIP services, Talking Planet Business and callEverywhere, with the implementation of a comprehensive media path optimization (MPO). The improvements ensure top performance and quality on all calls for Intelliverse's customers.

With the completion of the MPO project, Intelliverse is able to release calls back to the carrier allowing the Real-Time Transport Protocol (RTP) stream to flow directly from the originating caller to the called party without being pinned up through Intelliverse's switches. This minimizes the path that the call must take over the Internet and through the carrier's network, reducing the latency and thereby increasing the quality of the call.

"Intelliverse's top priority is, and always has been, to provide our customers with the highest quality of experience possible. With over 20 years of experience in the TDM world, our goal is to ensure that the reliability and quality of VoIP calls matches that of our TDM service," said Kevin M. Moran, President and CEO of Intelliverse. "These new service assurance additions to our VoIP solution are yet another key way for us to enhance our performance, satisfy our customers, and differentiate ourselves in the market."

Talking Planet Business and callEverywhere are turnkey solutions that are fully customizable to meet business objectives, maximize profitability and extend competitive advantage. Talking Planet Business is a hosted VoIP service sold to service providers, and callEverywhere is the same solution sold through the agent channel. Deployments usually include 4-port and 8-port IAD units combined with residential units and SoftPhones when needed.

About Intelliverse®

Intelliverse is a provider of hosted communications solutions for enterprises. The company provides a complete, hosted cloud-based platform that integrates IVR, ACD and IP telephony into one solution, enabling enterprises to interact with customers more efficiently. By automating routine tasks such as call routing through customized solutions and consolidated reporting, Intelliverse provides comprehensive customer insight resulting in better business decisions. For more information, visit http://intelliverse.com/.

Press Contact:

Tory Patrick
Vantage Communications for Intelliverse
202-558-9826
tpatrick@pr-vantage.com

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